One Session - Senior - Matina

Cancellation Policy

Terms & Conditions • Account Creation: All clients are required to sign up and create an account on our website to access our services. • Appointment Booking: Appointments can be conveniently booked online through our website. If you require assistance, please feel free to call the studio. • Cancellations and Rescheduling Policy: -You may cancel or reschedule your session without charge up to 6 hours before your scheduled appointment time. -Cancellations made less than 6 hours prior to the scheduled session will result in the forfeiture of that session. • Package Validity: All purchased packages are valid for 6 months from the date of purchase. • Session Completion: Regardless of your arrival time (on-time, late, or no-show), once the scheduled hour concludes, the session will be considered completed and counted accordingly. • Payment Policy: We operate on a cashless system and require full payment prior to booking any session. • Refund Policy: Refunds of packages are subjected to the management’s approval. To apply for a refund, kindly submit a refund request form here. (https://forms.gle/5vTPehb7z6KnAmmw5) Session Proper • Arrival Time: We kindly ask clients to arrive at least 5 minutes before their scheduled session. • Tardiness Policy: If you're late, your session will still end at the original scheduled time; we can't extend it due to tardiness. • Instructor Discretion for Late Arrivals: If you are more than 20 minutes late, your instructor is not obligated to conduct the session. - In some instances, an instructor might choose to work with you for the remaining time, but this is entirely at their discretion. - Regardless of whether the session proceeds or not due to late arrival, you will still be charged in full for the scheduled session. • Attire: For hygiene and safety, all clients are required to wear socks throughout the duration of the session. Attire and Studio Etiquette Appropriate Attire: We recommend wearing athletic wear that allows for a full range of motion. While we suggest sleeved shirts, leggings, and socks, feel free to wear any clothing that enables you to move freely. Socks Requirement: You're required to wear a clean pair of socks during your session for hygienic purposes. Grip socks aren't necessary; regular socks are perfectly fine. Mobile Phones: Please set your mobile phones to silent mode while in the studio. If you need to take an urgent call, we kindly ask you to step outside to avoid disturbing other clients.