
Dear Pilates Plus Client,
Welcome to our new website! We are ecstatic to share this step forward with you as we transition into a more sustainable and soon-to-be paperless establishment. Please take the time to go over and understand our new terms and guidelines for a seamless transition into the new system we’ve built for you!
Guidelines on BOOKING your session through the website:
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All clients must sign up and create an account on the website.
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Appointments can only be set through the website by the clients themselves. One account per client. This means that clients must book their own sessions through their own accounts.
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Clients can book appointments (upon approval) up to 6 hours before the desired time slot.
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Once approved, clients will be sent a confirmation email. All approved sessions are considered CONFIRMED.
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Confirmed sessions can be only cancelled up to 24 hours before the time slot.
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For packages, validity is only up to 6 months.
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When rescheduling bookings that are already paid, kindly disregard the payment details.
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Whether the client makes it to the session on time, late, or not at all, once the hour is up, the session will be counted as a COMPLETED session.
Guidelines for the SESSION proper:
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Clients are expected to arrive at least 5 minutes before their session.
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Tardiness does not constitute a session extension. Clients are entitled only to the specific time slot confirmed
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Furthermore, instructors are not obligated to conduct the session if the client is late for more than 20 minutes.
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For duets or group sessions, instructors will proceed whether the group is complete or not.
*In some cases, the instructor will wait and work with you for the remaining time. However, This solely up to his/her discretion. In either in case, you will be charged in full for the session.
Studio Decorum
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Please come in athletic wear that will allow you to move freely without restricting your movements.
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We suggest you wear sleeved shirts, leggings, and socks. But, you are welcome to wear anything that lets you move the way you want to.
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Grip socks are not required and regular socks will do just fine. But for hygienic purposes, we do require clients to wear a clean pair of socks at the studio.
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Put your mobile phones on silent mode.
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Should you need to take urgent calls, we encourage you to take them outside so as not to disturb the other clients at the studio.
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Please don't forget your face mask and QR Code. No QR, no entry.
Thank you for your cooperation and we look forward to Redefining Your Spine!
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Respectfully,
PILATES PLUS